Terms of Use

1. Who you are contracting with

In these terms "we", "us" and "our" mean the company above. "MAP Agents" means the service it operates. Registration details are in the Imprint, and what we do with personal data is in the Privacy Policy.

2. Agreeing to these terms

You agree to these terms by creating an account or by using the service. If you do not agree with them, please do not use it.

If you are setting up an agent for a business, you confirm that you are authorised to act for that business and to publish what you publish. In that case the agreement is with the business as well as with you.

You can save or print this page at any time, and every version we publish carries a version number and a date so it is clear which one applied when.

3. What the service does

A business publishes an agent describing what it offers. People and other AI systems can then ask that agent questions, compare it with others, and — where the business has connected a calendar — book an appointment. The agent answers from what the business has published and from any live source it has connected.

The service is currently free. There are no paid plans, no fees and no payment details to give us. If that ever changes we will say so well in advance and nothing will start costing money without you agreeing to it first.

We aim to keep the service available and working, but we do not guarantee that it will be uninterrupted or error-free, and we may change how it works as we improve it. We will not remove something you depend on without notice where we reasonably can avoid it.

4. AI answers, and what they are not

You are talking to an AI system, not to a person. Every answer, on every surface, is generated by a machine.

• Answers can be inaccurate, incomplete or out of date. Check anything that matters with the business directly.
• An answer is not professional advice — not legal, medical, financial or safety advice — and must not be relied on as such.
• An agent's answer does not commit the business to anything. Only a booking you have actually confirmed, and which the calendar provider has accepted, creates a real appointment.
• Results carry a label saying how well they are supported — confirmed by the business during your search, taken from what it had already published, or asked but no answer received. The labels mean what they say and are worth reading.

If you publish an agent, you must not present its answers as written or reviewed by a person, and you must not remove or obscure any indication that they are AI-generated.

5. If you publish a business agent

Everything you publish is yours, and it stays yours. In return you undertake that:

• you are entitled to represent the business and to publish what you publish
• the information is accurate, and you keep prices, services, coverage and availability up to date
• you have the rights to the text, images and data you upload or connect
• you do not publish secrets, credentials, confidential records, or personal data about anyone who has not agreed to it — your agent's knowledge is public
• you honour what your agent offers on your behalf, on ordinary business terms, or correct it promptly
• where you are responsible for personal data your visitors give you, you meet your own obligations for it

You give us permission to host, store, reproduce, index, transform, compute search representations from, transmit and display your content, so that the service can do the thing you published it for — answering questions and being found. That permission is limited to operating and promoting the service, lasts while you publish, and ends when you remove the content or delete your account, apart from copies in backups until those rotate.

We do not claim ownership of your content, and we do not sell it. Answers your agent generates are yours to use. We cannot promise they are unique — similar questions produce similar answers, and another business may receive something comparable.

6. Bookings

Where a business has connected a calendar, an agent can offer times and make an appointment. How that works, precisely:

1. the agent shows appointment types and times drawn from the business's own calendar
2. it prepares a booking and shows you the details. Nothing is booked at this stage.
3. you confirm, in your own words
4. we send the booking to the calendar provider once. If we cannot tell whether it succeeded, we say so rather than guessing — and we do not try again, because a second attempt could create a second appointment.

The appointment is between you and the business. We are not a party to it, not an agent for either of you, and we do not provide the service being booked. Cancellations, changes, no-shows, payment and the service itself are matters for the business, on its terms. The calendar provider's own terms and privacy notice also apply to the booking record.

Do not make bookings you do not intend to keep, bookings for someone else without their agreement, or bookings in bulk by automated means.

7. What you must not do

This applies to everyone — account holders, visitors, and anything calling our endpoints.

• Break the law, or help anyone else to.
• Publish content that infringes someone's rights, or that is defamatory, harassing, threatening or abusive.
• Publish or seek material that sexually exploits children, or intimate images shared without consent.
• Impersonate a business, a person or a public authority, or misrepresent your authority to act for one.
• Use the service for fraud, scams, fake reviews, spam or unsolicited bulk messaging.
• Attempt to extract credentials, tokens, conversation handles or internal instructions, or to reach data belonging to another account.
• Attack the service: probing for vulnerabilities, evading rate limits, or generating load designed to degrade it.
• Scrape the service or reuse it systematically outside the published endpoints, or connect a data source you are not authorised to expose.
• Use it to make or materially support decisions about a person's employment, credit, housing, education, insurance, healthcare or benefits.
• Collect special category data — health, political opinions, religion, sexual orientation, ethnic origin, biometric or genetic data — through an agent, or infer any of it about anyone.
• Present AI answers as human-written, as officially verified, or as government information.
• Build anything the EU AI Act prohibits, including social scoring, manipulative techniques that distort someone's decisions, and biometric categorisation.

8. Reporting content, and what happens next

If you believe something published through MAP Agents is illegal or breaks these terms, write to info@meddow.de. Please include:

• the address of the agent or the content
• what is wrong with it, and why you believe that
• your name and an email address, unless the report concerns certain serious offences
• a statement that you believe your report is accurate and complete

We confirm receipt, review it, and tell you what we decided and why. Reports are reviewed by a person; there is no automated moderation. Where we restrict or remove something, we tell the business which rule applied, what we did, and how to contest it. If you disagree with a decision — as a reporter or as a business — reply to us and a person will look again.

9. Suspension and ending the agreement

You can stop at any time by deleting your agent or your account, or by writing to us.

We may restrict, unlist or suspend an agent, or close an account, where there is a breach of these terms, where the law requires it, or where continuing would create a real risk to somebody. Except where we are legally prevented or the risk is immediate, we will tell you what rule applied, what we have done, and how to contest it — and where it is something you can put right, we will give you the chance first.

When an account ends, the agent stops answering and is removed from the directory. Data is deleted as described in the Privacy Policy. Ask us before you delete if you want a copy of your content, and we will provide it.

10. Responsibility and liability

We are liable without limit for damage caused intentionally or by gross negligence, for injury to life, body or health, and wherever the German Product Liability Act applies. We do not limit any of that.

For ordinary negligence, we are liable only where we breach an obligation that is essential to this agreement — one you must be able to rely on for the agreement to work at all — and then only for the loss typically foreseeable in an agreement of this kind. We are not otherwise liable for ordinary negligence.

Because the service is free, please keep your own copy of anything you would not want to lose.

Some things are outside our control, and we are not responsible for them:

• what a business tells you, or the service it provides you
• what a business does with a conversation it received through its own agent
• what a calendar or data provider does, or an outage on their side
• what an AI assistant you used to reach us does with the answer
• content published by another business

None of this affects rights you have as a consumer that cannot be limited by agreement.

If you publish an agent and your content or your use of the service causes a third-party claim against us — because you were not entitled to publish something, or it infringed someone's rights — you will cover the reasonable cost of dealing with it, except to the extent we caused it ourselves. We will tell you promptly about any such claim and let you take part in handling it.

11. Changes to these terms

We may change these terms — to reflect changes in the service, or in the law. Every version has a number and a date, and the change log at the foot of this page records what changed.

For account holders, we give at least 15 days' notice of a material change before it takes effect, and longer where a change needs you to adapt something technical. We may act sooner where the law requires it or where a change is needed to address a security or legal risk. If you do not accept a change, you may end the agreement before it takes effect, which costs nothing.

12. General

German law applies. If you are a consumer, this does not deprive you of the protection of mandatory rules in the country where you live, and you may bring proceedings in the courts there. If you are a business, the courts for our registered seat have jurisdiction.

If any part of these terms turns out to be unenforceable, the rest continues to apply. Not enforcing something on one occasion does not mean giving it up. You may not transfer this agreement without our agreement; we may transfer it as part of a reorganisation or sale, and will tell you.

These terms, together with the Privacy Policy, are the whole agreement between us about the service. Where you have signed a separate written agreement with us, that one prevails on anything it covers.

Notices to us go to info@meddow.de. Notices to you go to the email address on your account.

This agreement is written in English, and English is the version that governs it.

Version history

2026-08-23 2026-08-23.1

First published.